Terms & Conditions

01. Introduction & Company Details

Welcome to https://www.kcgoldhouse.in, operated by K. Chinnadurai Gold House Private Limited (hereinafter referred to as “Company”, “We”, “Us”, or “Our”). Founded in 1970 in Eral, Tamil Nadu, our company represents over 56 years of trust, craftsmanship, and leadership in retail gold, silver, platinum, diamond jewellery, and fine textiles.

Registered Corporate Details:
Legal Entity: K. Chinnadurai Gold House Private Limited
Website URL: https://www.kcgoldhouse.in
Customer Support Email: admin@kcgoldhouse.in
Customer Support Phone: +91 8925522605
Country of Operation: India (Currency: Indian Rupee - INR)

02. Acceptance of Terms

By accessing, browsing, registering, or making purchases on www.kcgoldhouse.in, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, Cookie Policy, and Disclaimer.

If you do not agree with any part of these terms, you must immediately discontinue the use of our website and services.

03. User Eligibility

Use of this website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872, including minors, un-discharged insolvents, etc., are not eligible to use the website.

• If you are a minor (under the age of 18 years), you may use the website only under the supervision of a parent or legal guardian.
• K. Chinnadurai Gold House Private Limited reserves the right to terminate your account or refuse access if it is discovered that you are under 18 years of age.

04. User Accounts & Account Security

If you create an account on our platform, you are responsible for maintaining the confidentiality of your account credentials, password, and restricted access to your mobile device or desktop.

05. Product Information & Representation

We make every effort to display the colors, designs, metal finishes, and gemstone details of our gold, silver, diamond, and platinum jewellery as accurately as possible.

• Visual Variations: Due to screen settings, photography lighting, and monitor color calibrations, actual jewellery items may exhibit minor variations in shade or brilliance.
• Handcrafted Nature: Many of our traditional temple jewellery and bridal pieces are handcrafted by master artisans. Subtle structural variations are natural hallmarks of authentic craftsmanship.
• Weight Tolerances: Final invoice weights reflect exact physical measurements taken at dispatch. Minor variations (+/- 0.05g to 0.1g) due to diamond setting or polishing may occur.

07. Orders & Contract Formation

All orders placed on the website are subject to product availability and order acceptance by K. Chinnadurai Gold House Private Limited.

Upon placing an order, you will receive an automated email/SMS receipt acknowledging your order details. This receipt does not constitute final order confirmation or contract acceptance. Acceptance occurs when the order is verified for security, anti-fraud checks, and handed over to our insured courier partner.

08. Payment Terms & Gateways

All payments are processed in Indian Rupees (INR). We accept credit cards, debit cards, net banking, UPI, and authorized wallet instruments via RBI-licensed secure payment gateways.

• Full payment including taxes, metal charges, making charges, and applicable shipping fees must be received prior to order dispatch.
• We do not store your credit/debit card numbers, CVVs, or net banking passwords. All financial transactions are encrypted via 256-bit SSL encryption on gateway servers.

09. Shipping & Insured Transit

Jewellery shipments are dispatched in tamper-evident, secure transit boxes under transit insurance cover. Delivery is fulfilled via leading specialized logistics partners across serviceable PIN codes in India.

For complete delivery timelines, serviceability guidelines, and recipient identification verification requirements, please consult our full Shipping Policy.

10. Order Cancellation Policy

Customers may request cancellation of standard orders prior to dispatch by contacting support at admin@kcgoldhouse.in. Once an order is processed, custom-engraved, or dispatched, cancellations are strictly not permitted.

12. BIS Hallmark & Gemstone Certification

Every gold jewellery item sold by K. Chinnadurai Gold House Private Limited bears authentic Bureau of Indian Standards (BIS) Hallmarking (HUID compliant). Diamond and precious gemstone jewellery items are accompanied by third-party certificates from recognized gemological laboratories (e.g. IGI, SGL, or GIA where specified).

13. Jewellery Care & Maintenance

Precious jewellery requires delicate care. Avoid exposing gold, silver, or gemstone articles to harsh household chemicals, perfumes, hairsprays, chlorine pools, or severe abrasive impact. The Company is not responsible for damage resulting from improper handling, wear-and-tear, or unauthorized alteration.

14. Intellectual Property Rights

All content on this website—including logos, trademarks, jewellery designs, imagery, text, code, graphics, and brand assets—is the exclusive intellectual property of K. Chinnadurai Gold House Private Limited. Unauthorized copying, scraping, reproduction, or commercial exploitation is strictly prohibited under Indian Copyright and Trademark laws.

15. Website Usage Rules

You agree not to use the website for any unlawful purpose, including:

• Attempting to breach website security, bypass authentication, or probe infrastructure.
• Transmitting malware, viruses, worms, or malicious code.
• Engaging in automated scraping, data extraction, or network overloading.

16. User Generated Content & Reviews

If you submit product reviews, ratings, comments, or testimonials, you grant the Company a non-exclusive, royalty-free, worldwide license to use, display, and publish such content in marketing materials. Content containing abusive, defamatory, or deceptive statements will be removed.

17. Limitation of Liability

To the fullest extent permitted by applicable Indian law, K. Chinnadurai Gold House Private Limited shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use or inability to use this website. Our aggregate liability for any claim shall not exceed the amount paid by you for the specific item in dispute.

18. Force Majeure

The Company shall not be held responsible for delays or failure in fulfilling obligations caused by circumstances beyond reasonable control, including acts of God, floods, natural disasters, fires, pandemics, government restrictions, strikes, civil unrest, or logistics network disruptions.

19. Fraud Prevention & Security Monitoring

To protect against fraudulent transactions and comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) directives in high-value jewellery transactions, we reserve the right to verify government identity proofs (PAN card/Aadhaar) for high-value orders prior to dispatch.

20. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in Tamil Nadu, India.