Return, Refund & Exchange Policy
Official Return, Refund, and Exchange Policy for K. Chinnadurai Gold House Private Limited. Details our strict no-return/no-refund rule and statutory exceptions for damaged transit claims.
01. Current Business Policy — No Return, No Refund, No Exchange
IMPORTANT NOTICE FOR ALL PURCHASERS:
Under our current commercial policy, K. Chinnadurai Gold House Private Limited maintains a strict NO RETURN, NO REFUND, and NO EXCHANGE policy across all categories of gold, silver, diamond, and platinum jewellery sold through our website.
Due to the precious nature of gold and diamonds, fluctuating bullion market pricing, statutory GST/hallmarking regulations, and stringent hygiene/quality integrity standards, purchases completed on www.kcgoldhouse.in are final and non-reversible under standard shopping circumstances.
02. Statutory Exceptions Under Indian Consumer Law
In strict compliance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 of India, legal exceptions apply solely in instances of:
- Physical Damage in Transit: The outer security package or inner jewellery piece is physically damaged prior to delivery.
- Incorrect Item Delivered: The product received differs materially in SKU, design, or specifications from the invoice due to a fulfillment error on our part.
- Manufacturing Defect: Structural defect verified by our quality assurance team prior to wear.
All such exception claims are reviewed individually in accordance with company verification procedures and applicable statutory requirements. No refund or replacement is promised beyond these explicit legal mandates.
03. Damaged Parcel & Incorrect Product Reporting Protocol
To qualify for review under statutory transit damage or wrong item delivery, the customer must strictly adhere to the following reporting protocol:
1. Mandatory 48-Hour Notice Window: You must report the issue to admin@kcgoldhouse.in or call +91 8925522605 within 48 hours of package delivery timestamp recorded by the courier.
2. Mandatory Continuous Unboxing Video: You must provide an unedited, continuous video recording showing the sealed courier outer box, opening of tamper-evident seals, and inspection of the damaged/wrong item.
3. Photo Evidence: Clear high-resolution photographs of the outer box label, security seal, invoice, and damaged area.
Claims submitted after 48 hours or without continuous unboxing video proof will be rejected without inspection.
04. Customized & Personalized Jewellery Exclusion
Custom-crafted, custom-sized, engraved, or personalized jewellery pieces (including name-engraved rings, custom wedding thali pieces, or custom nose-pin alterations) are strictly non-cancellable, non-returnable, and non-refundable under all circumstances.
05. Order Cancellation Rules
You may request cancellation of a standard order prior to dispatch by emailing support. Once an order is assigned an AWB tracking number or dispatched to the courier, cancellations cannot be processed.
06. Customer Claims Contact Procedure
To initiate a statutory claim or inquiry regarding an order issue:
Claims Email: admin@kcgoldhouse.in
Helpline Phone: +91 8925522605
Entity: K. Chinnadurai Gold House Private Limited
Address: Tamil Nadu, India
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