Shipping & Delivery Policy

01. Shipping Serviceability & Coverage

At K. Chinnadurai Gold House Private Limited (“Company”, “We”), we deliver handcrafted gold, silver, diamond, and platinum jewellery to serviceable postal PIN codes across India in partnership with specialized secure logistics logistics providers.

Shipping availability is determined at the time of checkout based on PIN code serviceability check. If a specific location is non-serviceable for high-value insured transit, our customer support team will assist you with alternative pickup arrangements or collection center options.

03. Delivery Timelines & Real-Time Tracking

Estimated delivery timelines shown during checkout are indicative estimates only based on courier operational averages. Delivery timelines vary depending on:

• Destination region (Metro cities vs. Tier-2/Tier-3 towns).
• Product availability and hallmarking/certification processing windows.
• Customized sizing, engraving, or bespoke crafting requirements.
• Logistics partner route scheduling.

04. Potential Operational & Unforeseen Delays

While we strive for prompt dispatch, shipment delays may occur due to:

In the event of a significant transit delay, our logistics escalation team will coordinate with courier partners to expedite delivery.

05. Insured Transit & Tamper-Evident Packaging

Every jewellery article is packaged in durable, discrete, tamper-evident security boxes designed to prevent unauthorized inspection during transport. All shipments carry comprehensive transit insurance covering loss or theft until delivery acceptance.

06. Recipient Identification & Signature

Due to the high intrinsic value of precious jewellery, physical signature and delivery verification are mandatory.

• The delivery personnel will hand over the parcel only to the intended recipient or authorized family member.
• The delivery executive may request an OTP verification code sent to your registered mobile number or inspect a government-issued photo ID (PAN/Aadhaar/Voter ID).